Human Resources Director

Ocala, FL

The World Equestrian Center located in beautiful Ocala, FL is seeking an experienced and established HR professional to join the team as the Director of Human Resources. The Director of Human Resources of the WEC is responsible for directing and administering all Human Resources functions.  The incumbent is responsible for the implementation of H.R. strategies in partnership with the General Manager and operating managers.  Duties will encompass the areas of recruitment and retention, training and development, benefits administration, employee relations, compensation, safety, and workers’ compensation.


Primary Responsibilities:

  • Develop, implement and administer Human Resources policies and programs in accordance with State and Federal legal requirements. Policies and programs should foster a positive work environment for all that is fair, productive, respectful, and consistent.
  • Assist management and executive team in effectively resolving personnel problems, implementing disciplinary action, managing employee performance, and determining staffing needs.
  • Responsible for recruiting, interviewing, and assisting in selecting qualified employees to fill vacant positions.
  • Define, develop and oversee management development through training programs for managers/supervisory personnel as well as hourly employees. Training will include new employee on-boarding, guest service training, skill training, regulatory training, anti-harassment training, and anti-discrimination training.
  • Maintain company compliance with all existing governmental and labor law reporting requirements.
  • Manage the administration of the worker's compensation and work with the employee leasing company and carriers appropriately on claims.
  • Work effectively with the employee leasing company in response to unemployment claims.  Maintain an active role on the Resort’s Safety Committee.
  • Conduct employee investigations when needed and address all employee complaints/grievances within a timely manner.
  • Provide assistance, guidance, and counseling to the General Manager, leadership team, and employees.
  • Prepare and develop a Human Resources budget.
  • Set up and maintain competitive wage and benefit information.  Make appropriate recommendations for changes as merited.
  • Ensure managers and supervisors use coaching and counseling to address performance concerns/issues. Administer the annual performance review process and introductory reviews for new hires.
  • Review, revise and update recruitment collateral, employee handbook, Resort S.O.P.’s, and policies.
  • Manage all personnel files.
  • In-depth knowledge of employment labor laws, workers’ compensation, leave and administration, and OSHA regulations.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality at all times- No exceptions.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Have complete knowledge of all policies, standards, and procedures of the department.
  • Be familiar with resort services, amenities, and outlets.
  • Available for work assignments outside of the associate’s customary work schedule.  This may include evenings, overnights, weekends, and holidays.
  • Adherence to all safety rules and regulations.
  • Compliance with all resort policies and procedures and described and communicated by management.
  • Additional duties as assigned by management. For consideration, all applicants must note salary requirements on the resume submission. 

Required Skills:

  • Must be able to effectively communicate in English, both verbally and in written form, with all levels of employees, guests, and owners in an attentive, friendly, courteous, and service-oriented manner. Bilingual fluency helpful, but not required.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality at all times – No exceptions.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Maintain high standards of personal appearance and grooming, which includes wearing name tags.
  • Maintain a warm and friendly demeanor at all times.
  • A clear understanding of employment laws from a Federal, State, and Local perspective.
  • Demonstrated ability to carry out all aspects of the position independently.
  • Must be computer literate with skills in Microsoft Office, PowerPoint, and Publisher.
  • Must be familiar with and have experience in hotels or resort services amenities, and outlets. 
  • A minimum of 5 years previous experience as an HR Director, preferably in a hotel or resort setting.
  • Bachelor's degree in Business, Human Resources, or Hospitality is preferred.
  • PHR or SPHR certification helpful, but not required.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work-life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit a background check prior to employment.