Outlet Leads are required to perform all the duties performed by the Cashiers and, with additional responsibility for assisting the daily operations of a restaurant in the department managers absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, team management, inventory management and other duties as required or assigned.

Outlet Leads assure our guest’s experience is consistently maintained through operational oversite and delegations with follow up of service teams. Assisting in the training and development of service teams, while monitoring service standards and levels for consistency. To promote WEC’s mission and vision statement through continual demonstration of actions. 

Essential Functions:

• Leads Cashiers and assists with all daily operations of the restaurant in the absence of the department manager, including oversite and training of employees, opening, and closing the store, managing employee breaks and shift changes, and completing shift summary reports.
• To be aware of budgeted and actual departmental targets. This to include sales, covers, and departmental profits.
• To assist with controlling and monitoring of payroll costs to keep them in line with forecasted and actual business levels, using payroll management systems.
• To be aware of and assist with the control of departmental operating costs to keep them in line with forecasted business levels.
• To maximize opportunities for departmental sales and profit and other related targets.
• To ensure effective stock rotation and maintain stock levels to include storage and use of equipment.
• To always follow procedures for food and beverage controls.
• To assist with maintaining and improving departmental operating standards
• To assist with leading and motivating the departmental team to promote good team member morale and ensure an elevated level of commitment and pride.
• To carry out planned training and development in a systematic and professional way to meet the needs of the business and assist in individual team member’s personal development.
• To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
• Provides input to Director of Restaurants for the planning and implementation of long and short-term goals.
• Monitors integrity of F&B operation and the service standards established.
• Delegates, oversees, and follows up on cashiers.
• Assists Department Manager with enforcement of sanitary practices for food handling, general cleanliness, and maintenance dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Maintains a professional F&B image, including proper uniforms, and appearance standards.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Completes accident reports promptly if a guest or team member is injured.
• Provide direction to team members regarding operational and procedural issues.
• Have complete knowledge of all policies, standards, and procedures of the department. 
• Be familiar with WEC services, amenities, and outlets.
• Adherence to all safety rules and regulations.
• Compliance with all WEC policies and procedures and described and communicated by management.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Associate must be able to stand entire shift 
• Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. 
• Associate must be able to climb stairs 
• Associate must be able to communicate in English both written and verbal skills 
• Associate must be able to bend at waist 
• Associate must be able to use hands repetitively
• Associate must be able to reach above the shoulder 
• Associate must talk and hear. 
• Should be able to lift up to 40 lbs. 

Qualifications, Education, Experience, Skills, and Abilities:

• Must be able to understand, speak and write English
• Minimum of 1 year F&B experience 
• Preferred ServSafe certified
• Preferred Alcohol Compliance certified

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.