The Luxury Retail Sales Associate is responsible for delivering a unique customer service experience in a high-end retail environment. This role requires optimal knowledge of luxury products, excellent customer service skills, preparation and presentation of merchandise, and a solid foundation of brand knowledge, their materials, and how to articulate the differences to consumers.

Primary Responsibilities:

• Greeting Customers: Greet customers & provide a personal introduction upon entering the store.
• Client Engagement: Provide a personalized shopping experience to each customer
• Product Knowledge: Maintain up-to-date knowledge of all products, brands, and trends to
• Client Relationships: Cultivate long-term relationships with clients, encouraging repeat
• Custom Orders: Assist customers with placing custom orders, ensuring all details are
• Shipping Procedures: Handle shipping and delivery processes, including packaging,
• Visual Merchandising: Assist with maintaining visual displays in accordance with brand
• Product Handling: Lift and unpack new inventory shipments, steam products to ensure
• Team Collaboration: Work closely with other associates to meet store goals and provide a
• Inventory Management: Assist with stock management, ensuring products are available
• Housekeeping: Ensure good housekeeping standards are completed daily with sweeping,
• Communication: Keep open and fluid communication with associates, supervisors, and
• Customer Support: Handle inquiries, resolve customer concerns, and process transactions

individually, ensuring all needs are met.

effectively communicate features, differences, and benefits to clients seasonal with new

arrivals

business through exceptional service, reviews, and follow-up.

correct, and managing the process from start to finish for complete oversight

labeling, and tracking shipments, ensuring timely and accurate delivery.

standards, ensuring an elegant presentation of products.

they are presented in pristine condition, and manage stock organization.

cohesive shopping experience for clients.

and properly maintained.

mopping, dusting, and overall cleanliness of the store.

managers about any complaints, feedback, suggestions, or thoughts involving the stores

performance, ideas, or collaborations

efficiently and accurately.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of this position.

• Must be able to lift, push, pull, and carry a weight of 50lbs
• Must be able to work walking and or standing continuously for a period of 8 hours
• Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop,
• kneel, crouch or crawl
• Associate is often required to sit and use his or her hands and fingers to handle or feel
• Vision abilities required by this job include close vision
• Associate must talk and hear  

Qualifications, Education, Experience, Skills and Abilities

• Experience: 2+ years of retail experience in a luxury or high-end environment preferred.
• Customer Service: Strong ability to engage clients, with a focus on creating a personalized
• Custom Order Management: Experience in handling and managing custom orders is
• Shipping Expertise: Knowledge of shipping procedures and the ability to handle related
• Physical Requirements: Ability to lift and move products, unpack shipments, and prepare
• Communication: Excellent verbal and interpersonal communication skills.
• Product Knowledge: A passion for and understanding of luxury equestrian products,
• Attention to Detail: Strong organizational skills with an eye for detail in product
• Teamwork: Ability to work effectively within a team to meet store objectives.
• Flexibility: Willingness to work evenings, weekends, and holidays as needed. We are a fluid enterprise, which means schedules may change on a weekly basis to meet business needs

experience.

preferred.

logistics.

merchandise (including steaming).

fashion, and trends.

presentation and store cleanliness.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

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