The World Equestrian Center -Ocala is looking for an In-Room Dining Receptionist.

As an In-Room Dining Receptionist, you are the pivotal first point of contact in delivering an exceptional and luxurious in-room dining experience. You will receive and process guest orders with urgency, precision, and warmth, ensuring every interaction reflects Five-Star service standards. This role demands outstanding communication skills, meticulous attention to detail, and a proactive approach to anticipating guest needs. 

 Job Duties and Responsibilities: 

• Engage Guests: Answer and respond to all in-room dining calls with polished, engaging, and personalized greetings, adhering to brand voice and etiquette. 

• Menu Guidance: Guide guests through the menu with confidence and product knowledge, offering thoughtful suggestions, upsells, and modifications based on dietary needs or preferences. 

• Order Management: Accurately enter and confirm all orders in the POS system, coordinating with kitchen and service staff to ensure timely preparation and flawless execution. 

• Communication: Proactively communicate service delays, special requests, or restrictions with clarity and empathy. 

• Knowledge Maintenance: Maintain up-to-date knowledge of menu items, seasonal changes, wine pairings, and special offerings. 

• Service Follow-Up: Execute pre-call and follow-up procedures to confirm orders, delivery times, and satisfaction. 

• Team Support: Support the In-Room Dining team by coordinating delivery timing, updating tray setups, and assisting with administrative tasks as needed. 

• Guest Preferences: Monitor guest preferences and input notes to ensure personalized future service. 

• Professionalism: Maintain a calm, composed demeanor under pressure, handling complaints or service recovery opportunities with professionalism and poise. 

Five Star Service Standards Expectations:  

• Gracious Interaction: Respond to all guest interactions with graciousness, sincerity, and precision. 

• Personalization: Use guest names naturally during interactions when appropriate. 

• Refined Communication: Exhibit refined communication skills, offering a warm tone, active listening, and proactive responses. 

• Attention to Detail: Demonstrate flawless attention to detail in order accuracy, tone, timing, and service etiquette. 

• Confidentiality & Appearance: Uphold the highest standards of confidentiality, appearance, and grooming. 

• Workspace Maintenance: Maintain a clean and organized workspace, reflecting a sense of pride and professionalism.  

Willing to learn functions of: 

• POS (point-of-sale) Registers
• Cash handling
• Wine Service/Menu
• Fine Dining Service/Menu 

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Qualifications, Education, Experience, Skills, and Abilities: 

• Experience: Previous experience in luxury hospitality or fine dining (in-room dining or call center preferred). 
• Communication Skills: Excellent verbal communication and active listening skills. 
• Technical Proficiency: Proficient in POS systems (e.g., MICROS, Opera) and Microsoft Office Suite. 
• Multitasking: Strong multitasking, organizational, and time management skills. 
• Composure: Ability to remain calm, composed, and empathetic in guest-facing interactions. 
• Language Skills: Fluency in English required; additional languages preferred. 
• Ability to take direction and learn new skills
• Ability to work in a team environment
• Ability to work calmly and effectively under moderate pressure 

Physical Requirements:  

• Extended Sitting: Ability to sit for extended periods. 

• Manual Dexterity: Manual dexterity to operate phone, keyboard, and headset. 

• Flexible Schedule: Ability to work a flexible schedule including weekends, holidays, and evenings.  

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. 

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.