The World Equestrian Center is looking for a Font Desk Manager for the Riding Academy Hotel. 

Management of the Hotel Front Desk operations including Front Desk, Concierge, PBX, and Overnight. Maximize guest satisfaction while ensuring budgeted levels of profitability. Serve as the main contact for the department for guests and other departments when necessary. Ensure that Columbus Hospitality policies and procedures, as well as generally accepted business practices and professionalism are consistently followed.

Primary Responsibilities:

• Supervise the Front desk department to ensure a continual level of outstanding customer service.
• Maintain established company policies and processes related to customer service techniques, proper identification, payments, driving revenue maximization, professionalism, safety/security, etc.
• Review current day’s expected arrivals and VIP and special request reservations.
• Collaborate and communicate effectively with other departments to support mutual success.
• Handle and respond to guest concerns and requests in a timely manner.
• Audit post-stay survey results, investigate as appropriate, and drive high performance in all areas.
• Maintain positive employee relations to include coaching, counseling, employment status changes (transfer, promotion), on-going training, and development according to Columbus Hospitality’s Policy and Procedure.
• Oversee the scheduling to ensure adequate staffing is in place keeping within budget restraints and established productivity standards.
• Demonstrates and promotes a safe and secure environment for guests, team members, and assets in compliance with workplace policies and procedures and regulatory requirements.
• Serve as part of Revenue Management Team reviewing accommodations availability, yield management, group pick-up, pricing strategies, and assisting in developing opportunities to enhance revenues.
• Oversee department purchasing of all operating supplies. Monitor Cost Per Occupied Room and keep
• within budget based on variable business levels.
• Maintain key inventory and controls. Perform scheduled and unscheduled inspections.
• Participate in property selling and marketing efforts.
• Prepare requisite reports on a daily, weekly, monthly, and annual basis.
• Work with the Operational Manager to complete all daily and monthly accounting procedures.
• Prepare performance reviews and reports for all the front desk department, and report to Operational Manager, and reporting to Human Resources as needed.
• Create S.O.P.’s and revise existing ones as needed.
• Responsible for recruiting, interviewing, and selecting new hires to join the front desk team.
• Maintain constant communication with housekeeping, and engineering departments.
• Ensure correct and accurate cash handling at the front desk.
• Performs other duties as directed, including assisting other departments as necessary.
• Act as the Manager on Duty in the hotel when senior managers are not present.
• Be present in the lobby for guests in need and manage the team on the floor.
• Maintain a flexible work schedule including Nights, Weekends, and Holidays.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

• Associate may have to stand walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Associate is often required to sit and use his or her hands and fingers, to handle or feel.
• Associate may have to lift up to 25 pounds.
• Vision abilities required by this job include close vision.
• Associate must talk and hear. 

Qualifications, Education, Experience, Skills, and Abilities:

• Previous experience in a hotel management/supervisory role required.
• Knowledge of computerized hotel management systems.
• Excellent communication skills, both verbal and written.
• Exceptional leadership skills.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.