The Restaurant General Manager position oversees the daily activities for the FOH of the restaurant and in-room dining. Assists Emma's Patisserie with operational duties as needed. Identify, evaluate, and develop strategies to enhance guest satisfaction and increase revenue. In addition, the Restaurant General Manager ensures compliance with all food and beverage regulations, as well as monitors equipment and inventory levels. 

Job Duties and Responsibilities: 

• Maintains a Guest focus while performing duties 
• Manage VIP guest interactions and experiences 
• Assures operational expenses and costs are in line with budgets 
• Is knowledgeable of budgets and adhering to the profits they reflect 
• Monitor and control payroll expenses as outlined in annual budgets 
• Development and training of front of the house staff 
• Delegates tasks for ordering supplies and follows up to assure accuracies 
• Performs monthly inventories and updates beverage prices on spread sheet 
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply,           utility and labor costs 
• Concept, plan and execute special holiday events to drive topline revenue and create memorable experiences  
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas 
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances 
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards 
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn                       dissatisfied guests into return guests 
• Responsible to assist in menu planning, development and meal specials 
• Ensure proper cash management controls are followed by all F&B staff members, as per policy 
• Manage shifts which include: daily decision making, scheduling, maintaining attendance logs, upholding service                       standards, product quality and cleanliness 
• Investigate and resolve complaints concerning food quality and service 
• Provides direction and communication to team members regarding operational information and procedural changes 
• Oversee training of team members including safe serve and alcohol compliance  
• Develop managers, supervisors and team members by providing ongoing feedback while creating a positive culture where       team members feel valued for their work  
• Maintain an accurate and up-to-date plan of restaurant staffing needs with trained competent individuals  
• Have complete knowledge of all policies, standards and procedures of the department 
• Be familiar with resort services, amenities and outlets 
• Available for work assignments outside of associate's customary work schedule. This may include evenings, overnight,             weekends and holidays 
• Compliance with all policies and procedures, described and communicated by management. 

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. 

Physical Requirements: 

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position. 

• Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. 
• Associate must be able to communicate in English both written and verbal skills. 
• Associate must talk and hear. 

Knowledge and Skills: 

• Ability to spot and resolve problems efficiently 
• Mastery in delegating multiple tasks 
• Communication and leadership skills 
• Up to date with food beverage trends and best practices 
• Passion for creative and exciting beverage offerings 
• Ability to manage personnel and meet financial targets 
• Guest orientated and service minded 
• Working knowledge of various computer software programs (MS Office, Teams, POS systems) 

Education and Work Experience: 

• 5+ years of food and beverage management experience  
• Luxury/Fine Dining service experience required 
• Excellent communication skills is required 
• Knowledge of computers and proficient in Microsoft Office 
• Proficient in the following functions: Food/Beverage cost and purchasing, safety, sanitation, recordkeeping and reporting 
• Private dining planning and event execution 
• Preferred ServSafe certified 
• Must be Alcohol Compliance Certified  
• Forbes 4/5 star experience preferred 

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. 

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.