Job Summary:

The Bell Attendant at The Equestrian Hotel plays a critical role in creating an exceptional arrival and departure experience. As one of the first impressions of our Forbes-level guest service, the Bell Attendant provides a warm, professional welcome while assisting with luggage handling, hotel orientation, and personalized guest support. The ideal candidate is polished, service-driven, and thrives in a luxury environment where every detail matters.

Primary Responsibilities:

• · Greet all patrons with warmth and professionalism.
• · Assist with loading, unloading, delivery, and storage of guest luggage.
• · Provide hotel orientation upon request, or while escorting guests to their room. Highlight key hotel features and amenities to help maximize the guest’s experience
• · Respond promptly to requests for room deliveries, amenities, and special services.
• · Monitor the front drive and lobby areas, holding doors and offering assistance proactively while engaging with guests with a smile.
• · Maintain secure and accurate records of luggage storage, tickets, deliveries, and retrievals.
• · Resolve guest concerns gracefully, taking ownership and using creative problem-solving skills to ensure guest satisfaction. Engage leadership or other departments as appropriate.
• · Monitor and maintain an up-to-date knowledge of property events, weather, ensuring guests are always aware of relevant happenings.
• · Maintain confidentiality and handle sensitive information with discretion when handling guest requests, ensuring a secure and seamless experience.
• · Follow all safety and security procedures.
• · Maintain the cleanliness and organization of bell carts, storage space, desk, and lobby.
• · Maintain appropriate professional boundaries in all guest interactions, ensuring that relationships remain strictly service oriented.
• · Adhere to luxury service standards, reinforcing the hotel’s reputation for excellence. This includes meeting grooming and uniform standards along with refined guest interaction.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be provided to enable individuals with disabilities to perform the described essential functions of the position.

• Ability to stand and walk for extended periods of time (8+ hours).
• Regular use of hands, arms, and legs to lift, push, and pull.
• Ability to lift, carry, and move up to 75 pounds safely and repeatedly.
• Ability to work both indoors and outdoors in varied weather conditions.

Qualifications, Education, Experience, Skills, and Abilities:

• Previous experience in a customer-facing or hospitality role (hotel experience preferred).
• Outstanding customer service skills and ability to work well under pressure.
• Excellent communication skills (written and verbal).
• Knowledge of local attractions, dining, and events.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.