The Retail Vendor Relationship Manager is responsible for developing and maintaining strong relationships with short-term and long-term retail vendors and delivers excellence to ensure an optimal experience for our vendors and property guests. The ideal candidate will have excellent interpersonal and customer service skills, strong attention to detail and a passion for excellence, representing Columbus Hospitality Management and World Equestrian Center in the highest form.

Primary Responsibilities:

• Manages the entire retail vendor experience providing exceptional customer service.
• Establishes new vendor relationships by promptly responding to incoming inquiries. 
• Researches and develops pricing; establishes and manages payment schedules. 
• Executes and manages the contract process, ensuring compliance with company and legal requirements.
• Defines retail vendor guidelines and ensures they meet company, brand, and customer service standards.
• Manages the arrival and departure process for all retail vendors.
• Executes and manages contracts, payment schedules, and contractual terms and conditions with vendors. 
• Other duties as assigned.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. 

Qualifications, Education, Experience, Skills, and Abilities: 

• Bachelor’s Degree or equivalent practical experience.
• Previous retail vendor management experience.
• Highly organized.
• Good communication skills.
• Excellent guest service skills.
• Ability to negotiate and enforce contractual terms with vendors.
• Flexible availability, including weekends. 

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.  

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.