The Bakery and Café Manager is responsible for leading all front-of-house operations for a high-quality bakery and café concept within the Event Center. This venue offers a curated selection of coffee, espresso, tea, pastries, croissants, gelato, chocolates, sandwiches and more, providing an exceptional experience for guests. The Manager ensures smooth daily operations, upholds service and quality standards, oversees financial performance, and fosters a positive team culture while driving sales and efficiency. Additionally, the Store Manager is responsible for barista training, ensuring that all team members are proficient in crafting high-quality coffee and espresso beverages.

Key Responsibilities:

Operations & Service Excellence

• Oversee daily front-of-house operations, ensuring outstanding customer service and product presentation.
• Implement and maintain Standard Operating Procedures (SOPs) to uphold quality and efficiency.
• Manage inventory and ordering of FOH supplies to ensure seamless service.
• Work closely with the culinary team to coordinate product availability and presentation.

Barista Training & Beverage Program

• Train and develop staff in barista skills, including espresso extraction, milk steaming, and proper coffee brewing techniques.
• Ensure consistency in beverage preparation, upholding the highest quality standards.
• Stay updated on coffee trends, equipment maintenance, and product knowledge to enhance the bakery’s offerings.
• Conduct regular training sessions to refine skills and introduce new menu items.

Financial & Budget Management

• Oversee departmental financials, ensuring operations align with budget goals and revenue targets.
• Monitor sales, labor costs, and operational expenses, making data-driven adjustments to improve profitability.
• Assist in forecasting, cost control, and strategic planning to drive financial success.
• Implement pricing strategies and promotions to maximize revenue while maintaining quality and guest satisfaction.

Team Leadership & Accountability

• Recruit, train, and lead a high-performing team dedicated to excellent guest experiences.
• Create and manage employee schedules, ensuring appropriate staffing levels.
• Monitor team performance, provide coaching, and hold employees accountable for service and operational standards.
• Foster a positive work environment that encourages teamwork, professionalism, and growth.

Administrative & Compliance Responsibilities

• Oversee payroll, ensuring accuracy and compliance with labor regulations.
• Maintain compliance with all health, safety, and sanitation regulations.
• Ensure accurate cash handling, point-of-sale procedures, and financial reporting.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Qualifications & Skills:

• 2+ years of experience in a leadership role within a café, bakery, or bistro setting.
• Strong knowledge of coffee, espresso drinks, and café-style service.
• Hands-on experience as a barista, with the ability to train and develop team members.
• Experience with financial oversight, budgeting, and cost control in a hospitality environment.
• Ability to manage high-volume service while maintaining quality and hospitality.
• Excellent communication, problem-solving, and organizational skills.
• Passion for food, coffee, and creating exceptional guest experiences.

 The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

 We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.